Ordering & Payment
Find answers to common questions about ordering, payment methods, bank transfers, minimum order requirements, and managing your order.
What payment methods do you accept?
We accept Visa, Mastercard, and other major debit and credit cards through our secure payment channel, DOKU.
We also accept direct bank transfers in IDR, USD, GBP, SGD, JPY, EUR, and AUD.
Which bank accounts can I transfer to?
For payments in Indonesian Rupiah (IDR), bank transfers can be made to our BCA or Maybank accounts.
For payments in USD, GBP, SGD, JPY, EUR, and AUD, transfers can be made to our Maybank account.
Bank account details will be provided at checkout and in your order confirmation email.
Is there a minimum order value?
Yes. The minimum order value for purchases made through our website is IDR 1,000,000.
Orders below this amount cannot be processed through our online checkout.
Is my payment secure?
Yes. All card payments are processed securely through DOKU using encrypted payment systems.
Will I receive an order confirmation?
Yes. Once your order has been placed successfully, you will receive an order confirmation email containing your purchase details.
I have not received my order confirmation email. What should I do?
Please check your spam or junk folder first. If you still cannot locate your confirmation email, please contact us at shop@threadsoflife.com and we will be happy to assist.
Can I modify or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible. We will do our best to assist, although changes may not be possible once an order has been prepared for shipment.
