All shippers used by Threads of Life require a named recipient, a complete postal address, and a contact phone number. Goods are not sent out on Saturday, Sunday or statutory holidays. Goods are only sent once payment has been received or credit card payments have cleared.
International shipments are sent via DHL. Shipments may be delayed by Customs in the destination country. Customs delays can alter shipping estimates and are outside of our control.
Domestic shipments within Indonesia are sent via EMS.
GOODS DAMAGED IN SHIPPING
Threads of Life is not liable for damages once the shipment is in the hands of any carrier. If goods appear to have been damaged in transit, photo documentation is required showing damage to the product and the packaging. The customer must keep all packing materials and products until the claim is settled.
To reduce the cost of shipping for our customers, Threads of Life does not automatically add shipping insurance during the checkout process. If you would like to request shipping insurance be added to a purchase, please contact firstname.lastname@example.org and you will be invoiced separately for the cost of insurance.
Customers are responsible for ensuring their address and contact phone number are correct and complete. Threads of Life will not be held responsible for shipping to incorrect addresses.